MULTI AWARD-WINNING
ARTISAN COFFEE ROASTERS
FRESHLY ROASTED IN PERTHSHIRE SCOTLAND
PURVEYORS OF FINE TEAS &
LUXURY HOT CHOCOLATE
FREQUENTLY ASKED QUESTIONS
DELIVERY AND RETURNS
What is the cost of delivery?
Unfortunately getting my lovely products to you is a costly process.
​
To avoid putting up my prices and provide 'Free Delivery', I decided on a delivery charge of £2.99 to contribute towards the cost of postage and packaging. If you buy just one product the delivery charge works out expensive, but it is more reasonable for bigger orders.
​
We offer free delivery on all orders over £30.
​
How long does delivery take?
I aim to get the freshest products to you as quickly as possible and most orders are dispatched within 1-2 working days. All parcels are sent via Royal Mail 'Tracked 48' service and you will receive an email when your product has been dispatched.
All orders are delivered within 14 days.
​
Can I cancel or return my order?
IF YOU HAVE ORDERED GOODS AND RECEIVED IT
​
You may cancel your order at any time within 14 days of the date you received it. Please follow the following steps:
- Tell us that you wish to cancel by emailing hello@birdie.coffee
- Return your order (and all packaging, as far as possible in its original condition) within 14 days to:
Little Birdie Foods Ltd, Alyth, Perthshire, PH11 8NZ
Please include paperwork so that we can identify you purchase.
​
We will process your refund of your purchase price as soon as possible and within 14 days of the items received back to us.
PLEASE NOTE: Refunds will only be made if the returned product is in new condition, with labels and packaging intact, and we can sell it as a full price item.
​
​IF YOU HAVE ORDERED GOODS BUT NOT RECEIVED IT
​
You may cancel your order without giving a reason at any time within 14 days of placing your order. You will have no obligation and we will return your money.
​
If your order has already been dispatched, please follow the instructions above.
​
I have received faulty/damaged goods. What now?
In the unlikely event that you received a faulty or damaged product, please follow the following process:
​
- Contact us on hello@birdie.coffee within 14 days of receipt of your order
- Return the faulty product (and all packaging, as far as possible in its original condition) within 14 days to: Little Birdie Foods Ltd, Alyth, Perthshire, PH12 8NZ
Please include paperwork so that we can identify you purchase.
​
After receipt of the product and if we agree that the goods are faulty, we will process your refund as soon as possible and within 14 days of the items received back to us. We will refund the cost of the purchase, our delivery cost to you and also your cost of sending the product back to us.
COFFEE
Why does my coffee bag have a valve?
This one-way degassing valve is amazing at prolonging the shelf life of your freshly roasted coffee. The valve works in two ways – firstly, it allows CO2 to escape from your bag and secondly, because it is a one-way valve, it prevents air from getting into your coffee bag.
When coffee is roasted, gases (including a lot of CO2) forms inside of the coffee beans. A lot of these gases are still being released a few days after roasting, after the product has been packaged. The valve allows this CO2 to escape, rather than build up inside the bag and cause ‘bloating’ and possible busting of the bag.
The one-way valve stops air from entering your coffee bag, keeping your coffee fresh.
An added bonus is that you can smell the delicious aroma of what is inside the bag through the pinholes of the valve.
​
Should I buy whole bean or ground coffee?
Coffee starts to lose its freshness immediately after roasting, as the beans are exposed to air. Over time the quality of ground coffee, with a higher proportion of surface area, will deteriorate quicker than that of whole beans. Therefore, for the connoisseur, grinding your own beans immediately before brewing will produce a superior cup.
​
How should I store my coffee?
All our coffee is packaged in special high barrier packaging, with a one-way degassing valve to keep your coffee fresh for longer.
Once opened, simply zip closed your coffee bag and store in cool, dark place away from a heat source like your coffee brewing equipment. Our coffee is best enjoyed within two weeks of opening.
​
What Is Speciality Coffee?
SPECIALITY COFFEE = SUPERIOR QUALITY
Speciality Coffee is the best grade of coffee available to buy. Its premium quality is a result of good farming practices in ideal climates and environments, to produce a full cup flavour with little to no defects.
Speciality grade green coffee are mature coffee beans, usually grown at higher altitude, that has been selectively hand picked. As Single Estate or Single Origin, the coffee is traceable and carefully processed at every step.
Green coffee beans are graded visually for size and defects, and through cupping (the coffee industry’s standardised coffee tasting practice’. Specialist coffee score the coffee on roast, aroma, defects, clean cup, sweetness, acidity, mouth feel, flavour, after taste and balance to give and overall score.
Coffee is graded on a 100 point scale. Coffee scoring greater than 80 points is termed ‘Speciality Coffee’. A score of 80-84.99 is ‘very good’, 85-89.99 is ‘excellent’ and 90+ is ‘oustanding’, but all coffee scoring over 80 is termed as Speciality.
Speciality coffee accounts for only 6% of the coffee produced worldwide.
​
What is the difference between Filter Grind and Espresso Grind?
Filter Grind is a medium grind suitable for use in percolators, cafetieres, filter coffee makers and moka pots.
Our Espresso Grind is a fine grind suitable for espresso machines and AeroPress.
​
​